Jillbet Privacy Policy —
Your Data, Our Responsibility

1. Introduction & Scope

Jillbet (referred to as "we", "us", or "the platform") takes your privacy seriously. This Privacy Policy ("Policy") explains what information we collect, how we use it, and the steps we take to keep your data secure.

This Policy applies to our website jillbet.vu, our mobile application, and all related services. By opening an account on jillbet or using any of our services, you agree to this Privacy Policy.

Jillbet believes that in the digital age, protecting personal data is not just a legal requirement — it is an ethical responsibility to our users. That is why we always operate with full transparency and strive to give you complete control over your information.

2. Information We Collect

Jillbet collects your information through various methods. Below is a detailed breakdown of what types of information we collect and under what circumstances.

Directly provided information

Information you provide directly when registering or using your account:

• Full Name & Date of Birth
• Email Address & Phone Number
• Home Address & Country
• National ID or passport number (for KYC verification)
• Payment details (mobile banking number or bank account information)

Automatically collected information

What is automatically collected while you use jillbet:

• IP Address & Device Type
• Browser Type & Operating System
• Login timestamps, game history, and transaction records
• Cookies & Session Data
• Referral Source & Browsing Behavior

3. How We Use Your Information

Jillbet uses your information solely for legitimate, defined purposes. Your data is never used for anything outside those boundaries.

• Account Management: To create, verify, and maintain your account.
• Transaction Processing: For processing deposits, withdrawals, and other financial transactions.
• Customer Support: To handle your questions, complaints, and support requests.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Personalized Experience: To tailor game recommendations and offers based on your preferences.
• Fulfilling Legal Obligations: To meet regulatory requirements and preserve evidence in legal disputes.
• Communication & Marketing: To send you important updates, bonus offers, and promotional information (you can opt out at any time).
• Responsible Gaming: To identify early signs of potential addiction and provide timely support.

4. Data Retention & Deletion Policy

Jillbet retains your information only for as long as necessary — whether to provide our services or to meet legal obligations.

• Account information is retained for as long as the account remains active.
• Financial transaction records are retained for a minimum of 5 years after account closure, as required by law.
• Data from inactive accounts is automatically deleted or anonymized after 2 years.
• If you request account deletion, eligible data will be removed within 30 days, though information subject to legal obligations may be retained.
• All data is stored securely on encrypted servers.

5. Data Sharing & Third Parties

Jillbet does not share your personal information with any third party except in the following limited circumstances:

• Payment Processor: Only the necessary information is shared with payment gateway providers to complete transactions.
• Game Provider: Limited data may be shared with the relevant provider to operate third-party games.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a regulatory authority.
• Security Agency: Relevant information may be shared to prevent fraud or illegal activity.
• Business Acquisition: In the event of a company merger or acquisition, you will be notified in advance.

6. Cookies & Tracking Technologies

Jillbet uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser.

Types of Cookies

• Essential Cookies: Essential for the platform's core functionality. The site cannot operate properly without these.
• Performance Cookies: Used to analyze page load speed and user behavior.
• Functional Cookies: Helps remember your preferences, such as language and theme.
• Security Cookies: Used for fraud detection and session security.

You can manage or delete cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

7. Security Measures

Jillbet protects your information using industry-standard technologies and practices. Our security infrastructure is continuously updated and improved.

• SSL/TLS Encryption: All data transfers are protected by 256-bit SSL encryption.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Two-Factor Authentication: Adds an extra layer of security to your account.
• Regular Security Audits: Regular penetration testing is conducted by third-party security specialists.
• Data Masking: Sensitive data (such as payment numbers) is masked when stored.
• 24/7 Monitoring: Servers and traffic are monitored around the clock.

8. Your Rights Regarding Your Data

As a jillbet user, you have several important rights regarding your own data. Get to know these rights and exercise them whenever you need to.

To exercise any of these rights, contact our support team. We are required to respond to your request within 30 days.

9. Protection of Children & Minors

Jillbet strictly does not serve users under the age of 18. We never knowingly collect information from minors.

• If we become aware that information from a minor has been collected inadvertently, it will be deleted immediately.
• If a parent or guardian believes their child has registered on jillbet, please contact our support team immediately.
• Using parental control software on shared family devices is strongly recommended.

10. Policy Changes & Updates

Jillbet may update this Privacy Policy from time to time. When changes are made, we will notify you through the following means:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, a notice will be sent to your registered email address.
• You may be notified via a pop-up notification when logging in to the platform.
• Continued use of the platform after changes have taken effect will be considered acceptance of the updated policy.

11. Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to our dedicated privacy team.

• Email: [email protected]
• Response time: within 24–72 hours
• Language Support: Bengali & English

We take every request seriously and aim to resolve it within the designated timeframe.